welcome to open communication, pizza pizza.

I love pizza, and hey, so does
So niftily enough
pizza pizza
one of the major pizza places here in canada has an iphone app.
Nifty, I thought, and hey, it’s free. no complaints.
Um, except their was.
The accessibility of this app, leaves their a lot to be desired.
With a lot of patience, you can find, and by trial and error make voice over read things, and you can put together an order, if using specials, but attempt to design your own pizza? not so much.
Buttons don’t read, the process is not explained, in short, pizza pizza didn’t design this app with the voice over user in mind.
So, I sent the following short and simple message to their iphone feedback address.

From: Shane Davidson
Sent: Thursday, April 07, 2011 4:45 AM
To: [email protected]
Subject: iphone app feedback.
To Whom this may concern;
I am writing you as a blind iphone user, who uses voice over, the built in screen reader.
The app would be useful to myself, and other blind iphone users if you took the time to make it usable with voice over.
At this time, some of the app is accessible, but it has a long way to go before it can be successfully used to order and manage previous orders with your company.
I am happy to help test this apps accessibility if your company is willing to build accessibility into the app so it works more flawlessly with voice over on the iphone, and other similar IDevices.
This is being posted as open communication on my own personal blog at
and on another blog, welcome to knowwhere, that I help manage, at
so any response, or lack their of, will be read by a lot of users, both sighted and blind alike.
Thank you for your time and attention to this issue.
Shane Davidson

In short, let’s see if pizza pizza cares enough to come up with a response or a reworked app with voice over support, shall we?
Feel free to comment, and give your thoughts on this app and things.

2 thoughts on “welcome to open communication, pizza pizza.”

  1. I wouldn’t be surprised if they don’t respond. Your message was threatening, and had a very accusatory nature to it. This post is about open communication, so I’m openly communicating to you also.
    Really, I don’t think they’ll care if their unresponsiveness gets talked about on blogs. Really…if you want people to listen to you, you need to calm down and give them the benefit of the doubt. They haven’t even said yet why they didn’t include accessibility… but yet they have a finger-pointing message waiting in their inbox. If they respond, good. If not, I won’t be surprised. O, and “Knowwhere?” Lol…


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