customer service

OK, I got this by e-mail, and it’s really funny! It happened at the Denver Airport. This is hilarious. I wish I had the
guts of this girl. For all of you out there who’ve had to deal with an
irate customer,
this one is for you. An award should go to the United Airlines gate
agent in Denver for being smart and funny, while making her point, when
confronted
with a passenger who probably deserved to fly as cargo. Enjoy!
A crowded United Airlines flight was cancelled. A single agent was
re-booking a long line of inconvenienced travelers. Suddenly an angry
passenger pushed
his way to the desk. He slapped his ticket on the counter and said, “I
HAVE to be on this flight and it has to be FIRST CLASS. ”
The agent replied, “I am sorry, sir. I’ll be happy to try to help you,
but, I’ve got to help these folks first, and I’m sure we’ll be able to
work something out. ”
The passenger was unimpressed. He asked loudly, so that the passengers
behind him could hear, “DO YOU HAVE ANY IDEA WHO I AM?”
Without hesitating, the agent smiled and grabbed her public address
microphone, “May I have your attention please, ” she began, her voice
heard clearly throughout the terminal. “We have a passenger here at
Gate 14 WHO DOES NOT KNOW WHO HE IS. If anyone can help him find his
identity, please come to Gate 14. ”
With the folks behind him in line laughing hysterically, the man glared
at the United agent, gritted his teeth and swore, “F*** You!” Without
flinching, she smiled and said, I’m sorry sir, you’ll have to get in
line for that too. “

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