I've met another pain in my ass, that of the FSU student network and it's help desk

so a couple of days ago, the
fitchburg state university
student network started having massive issues that were made of utter failure.
Packet loss, dropping us on the floor, horrid DNS resolution, etc. etc. etc.
We chocked it up to students on this router being bandwidth hogs, and generally a detriment to the ability for anyone to get anything done, in a timely manner, so we powered everything down, and crashed.
Yesterday, things were going fine, and krista decides to make dropbox her bitch to move over 30Gigs of shit from one machine to the other, so we can have her on one machine instead of bouncing between a netbook and a laptop depending on the task she needs to perform.
The speeds are absolutely disgusting, and believe me when I say disgusting, I mean, We’re used to, at peak hours, things flying at 775KB/sec upstream, and off hours, welcome to 1500KB/sec bitches.
No, not yesterday.
We saw maybe 200KB/sec, if that, when it decides to move.
the downstream? hi, did we roll back to the dialup days?
Normally with the two of us being bandwidth bitches, we’d see speeds between the two of us topping 2MB/sec down. really? we saw maybe, if we were lucky. 600K down.
so I got it in my head, kill anything we weren’t using, skype, mail, etc.
No change.
we started being tossed on the floor again, packet loss, dns resolution issues, etc.
So I then pick up the phone, and ring the helpdesk and start applying drop kick to peoples heads.
I end up getting this half assed response, well, here’s what you can do, we’re not seing any issues, call us back if it persists.
5 minutes later, neither of us can get online, it’s all exploded. It’s like we’d never used the network before.
Someone over their had reset the permissions on krista’s account, when clearly, I’d told them to leave it alone until the morning when I would call them back for a follow up.
We get her machine, and my machine, back online, but the netbook refuses to do what it’s told, I can surf the regular net, but get e-mail or do other essential tasks from the netbook? not happenin!
I beat it around for a bit, reinstalling the driver, trying to fix it, no go.
so I simply shut it down, and go to bed.
This morning rolls around, and I decide, fuck automatic registration, I’ll do it manually.
In other words, from a working computer, pull up the
self-registration
portal of the FSU student network, delete the netbook’s mac address from the system, reboot the netbook and reconnect to the network, forcing it to reregister with the systems.
That’s,. not how it rolled.
The webpage refused to load, either on my machine or krista’s.
So I pick up the phone again, and sit on hold for a million years, and finally get through to someone with a brain, and explain the entire situation, she reviews the ticket, then she herself, attempts to access
ENAC
and it tells her to go to hell as well.
So that tells me that it’s not just me and I’m not losing my mind, (not that I had anything to lose to begin with.)
After some digging, she escalates the ticket and reminds me of the policy of only having 3 devices per ID on the network.
I ask her where that’s documented, she tells me well it should have been in the paperwork you signed.
I then inform her that the residence agreement available to students online via the student portal, or the TOS/AUP available during registration make no mention of this stipulation and that I think she’s lying to me.
She hims and haws telling me I must have missed it, I don’t know how to read, it went on and on.
I told her politely but firmly, that she has to choices, either quit bullshitting me around or put me through to her supervisor, because I was done dealing with her giving me the run around.
so She then says, well you can get a special request to lift that limit, I ask her to make it happen.
She adds that to the ticket.
Then informs me that I will be hearing from her or teer 2 support by the hour of noon, today with a resolution to the matter.
I tell her that’s fine, and that I’d be speaking to her at 12:00PM eastern time today.
Why isn’t krista dealing with this herself, you may ask?
Because the technicians won’t listen to her, and she’s afraid to employ drop kick liberally to peoples heads, and I’m not, so, you want it done, welcome to drop kick central.
If this is not resolved by the end of the day today, they are aware that I’ll have krista file a complaint with the dean of student services, and something will get done, and someone over their, may end up jobless, or at least, severlely reprimanded.
To top it off, without a firm resolution to the matter, by the end of the day, they’ll get an introduction to my best friend.
Wanna know what that is?
It’s called.
welcome to open communication,
fitchburg state university
hope you enjoy.
With that, I’ll see you next time.

1 thought on “I've met another pain in my ass, that of the FSU student network and it's help desk”

  1. As far as the down and upstream go … I’m right now on someone’s horrible dsl line that maxes out at about 400k down and 128k up, the big ones mind you. I have never, and I mean never, owned a connection that could upload at more than 3 mbps. That, is a luxury that almost nobody has, so forgive my non-sympathy. Everything else though, I can understand. Whatever ended up happening with that? Did she get back to you and all that crap?

    Reply

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