follow up to: is freedom scientific losing their touch?

This will be a short post
I received the following e-mail from grant hardy, of freedom scientific technical support

Dear Shane:
Thank you for contacting Freedom Scientific Support.
Thanks for letting us know, product management is aware of it, and we are working on it.
Thank you for choosing Freedom Scientific!
If replying to this message, Be sure to include all previous correspondence pertaining to this issue so that we might more quickly assist you.
Grant Downey
Technical Support Specialist
Freedom Scientific
Phone support: 727 803 8600, option #2
E-mail Support: [email protected]
Visit our website at:
Our Mission
To develop, manufacture and market innovative technology-based products
and services that those with vision impairments and learning
disabilities use to change their world.

Is this really a response to the threat these security wholes present?
The comment boards await you.

2 thoughts on “follow up to: is freedom scientific losing their touch?”

  1. Laughable. Sorry fs, we asked you why you haven’t covered this, not if it was being worked on.
    Please next time answer our questions instead of walking around them.
    This reminds me of the braille display issue that has recently came into being, where the tech support actually evaded the question being asked of him.

  2. Hi,
    I think they gave a fair response. They can’t be blamed for something they weren’t aware of…even fs’s test team can’t catch everything, and their testers aren’t meant to pick the software apart. At least they released a patch for it. So yes, I do think this is a response; the reason they didn’t answer your question is because they didn’t know the hole existed in the first place.


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