and again, GWMicro prooves why their the superior company over freedom screw you over.

So after krista’s
computer kurFuckle
we’re to the point where now we have to get it upgraded, and back to spec for use during the next school semester and beyond.
This includes upgrading the OS, swappping out sticks of ram, etc.
I decide most of the software stuff can be done remotely.
We both have window-eyes, so we decide, let’s use remote assistance via wineyes.
Great, in theory.
Practically. not really.
Things seemed to work, but apparently not all the way.
I couldn’t get control of the remmote computer, so dial up
GWMicro
technical support and play 20 questions.
It’s near the end of their business day, so they give me a suggestion to try, and to call back if it doesn’t work.
This is, to forward port 3389 thrrough any router/firewall present.
I did that, on my machine, and on Krista’s.
Things still don’t work.
I redial support at GWMicro, and explain the entire situation to today’s representative.
He tells me that this knew feature is buggy, and sometimes doesn’t work do to a bunch of inharrent nat issues, etc.
I ask if it’s being worked on.
I was told, it’s not on the todo list, it’s in *active* constant development, and the issue is being worked on as we speak.
He couldn’t give me an ETA for resolution, but it if not in the next hotfix, it’ll be in the next major upgrade.
If this issue had been told to
Freedom scientific?
I’d have been blown off and the bug would go unresolved, just like the hundreds of other bugs that have been present since their murger.
They add knew features, and the hell with bugs.
So, GWMicro 1. Freedom screw you over, 0.

4 thoughts on “and again, GWMicro prooves why their the superior company over freedom screw you over.”

  1. Yeah W E Remote doesn’t work all too well yet and I’m glad they’re working on it. It’s really laggy and locks up A LOT LOT LOT LOT.
    Curious question though, why do you need to install the software remotely if it has to be on her computer to be installed in the first place? Sounds like overkill to me unless I’m missing some vital information you left out in your entry

    Reply
    • I’m here, she’s their.
      If we remote worked properly involving routers, I could work on her comuter from here. yes. I’m lazy and don’t want to wait till next week.

      Reply
  2. Where’s here and there? I don’t know where you guys live.
    Forwarding some ports on my router did the trick for me when I used to use remote. I had double NAT issues because I was behind a modem and a router so I eventually had to open both. Everything worked fine after that. I’ve had no connection issues, just lag problems. So make sure you’re not being double NAT-ed

    Reply

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