This was amusing to see scroll across my desk upon waking up this morning.
The CRTC has issued a warning to Rogers in the ongoing dispute over its alleged throttling of World of Warcraft. The Commission says it is not persuaded the issue has been completely resolved and gives the company until July 25th to address ongoing concerns. It says failure to do so may result in a public process.
In other words
Rogers
fix your shit on your own, or the CRTC will fix it for you.
The warning was in PDF, so here it is, in an accessible format.
Rogers_process_letter_13_July.pdf
13 July 2011 Our Reference: 522253 and 517209
BY EMAIL
Mr. Ken Thompson
Director and Counsel, Copyright and Broadband Law
Rogers Communications Incorporated
333 Bloor St. East
Toronto, Ontario M4W 1G9
ken.thompson@rci.rogers.com
Dear Mr. Thompson:
Re: Complaint regarding Rogers Communications Incorporated’s Internet traffic
management practices
In a letter dated 10 May 2011, Commission staff requested that Rogers Communications
Incorporated (Rogers) update the Commission regarding its progress in resolving an
outstanding issue with the game World of Warcraft. Commission staff requested that
Rogers copy Ms. Teresa Murphy and Mr. Sicco Naets on its letter to the Commission.
In a reply letter dated 31 May 2011, Rogers indicated that it had rolled out a solution it
believed was effective and that it would continue to monitor the situation closely.
In a letter to the Commission dated 9 June 2011, Ms. Murphy submitted that the solution
Rogers referred to in its 31 May letter had not fixed the problems she encountered while
gaming with peer-to-peer active, and in fact had made the issue worse.
In a reply letter dated 23 June 2011, Rogers disagreed with Ms. Murphy’s view that the
company’s software modification to fix the problem had made it worse. Rogers noted that it
had no record of calls in May or to date in June concerning problems with World of Warcraft
caused by its ITMP. The company also noted that it continued to monitor the situation, but
stated that it believed that the modification it had implemented was an effective solution to
the problems with World of Warcraft. Rogers suggested that there were other causes,
unrelated to its ITMP, that could be the cause of the problems Ms. Murphy might still be
experiencing. The company stated that it had not implemented, nor did it intend to
implement, an ITMP for gaming traffic.
Commission staff is not persuaded that this issue has been completely resolved. based on
Ms. Murphy’s correspondence of 9 June 2011 and Rogers’ correspondence of 23 June
2011, there appear to be matters still in dispute.
Commission staff notes that under paragraph 28.(1)(a) of the Canadian Radio-television and
Telecommunications Rules of Practice and Procedure, the Commission may require a party
to provide information, particulars or documents that it considers necessary to enable the
Commission to reach a full and satisfactory understanding of the subject matter of the
proceeding.
As a result, Commission staff requests that Rogers provide, in confidence to the
Commission, the results of the software tests it completed to determine that the problem
previously experienced with World of Warcraft was fixed. Further, Rogers is to include the
test methodology that enabled it to determine, prior to its software modification in May, that
there was a problem with its traffic management equipment that could interfere with World of
Warcraft.
Rogers is to reply by 25 July 2011. If the company fails to provide the above-noted
information by that date, the Commission may initiate a public process to examine the
matter in more detail.
Please direct your correspondence to Joanne Baldassi of my staff
(joanne.baldassi@crtc.gc.ca).
Should you have any questions about this request, you may
call Joanne Baldassi at (819) 997-4576.
Yours sincerely,
Lynne Fancy
Director General
Competition, Costing & Tariffs
Telecommunications
cc: Teresa Murphy,
resa1983@hotmail.com
Sicco Naets,
sicco.naets@rogers.com
Joanne Baldassi
,
CRTC, (819) 997
–
4576
,
joanne.baldassi@crtc.gc.ca
joanne.baldassi@crtc.gc.ca
It’ll be interesting to see the results as july 25, 2011 comes closer.