So after krista’s
computer kurFuckle
we’re to the point where now we have to get it upgraded, and back to spec for use during the next school semester and beyond.
This includes upgrading the OS, swappping out sticks of ram, etc.
I decide most of the software stuff can be done remotely.
We both have window-eyes, so we decide, let’s use remote assistance via wineyes.
Great, in theory.
Practically. not really.
Things seemed to work, but apparently not all the way.
I couldn’t get control of the remmote computer, so dial up
GWMicro
technical support and play 20 questions.
It’s near the end of their business day, so they give me a suggestion to try, and to call back if it doesn’t work.
This is, to forward port 3389 thrrough any router/firewall present.
I did that, on my machine, and on Krista’s.
Things still don’t work.
I redial support at GWMicro, and explain the entire situation to today’s representative.
He tells me that this knew feature is buggy, and sometimes doesn’t work do to a bunch of inharrent nat issues, etc.
I ask if it’s being worked on.
I was told, it’s not on the todo list, it’s in *active* constant development, and the issue is being worked on as we speak.
He couldn’t give me an ETA for resolution, but it if not in the next hotfix, it’ll be in the next major upgrade.
If this issue had been told to
Freedom scientific?
I’d have been blown off and the bug would go unresolved, just like the hundreds of other bugs that have been present since their murger.
They add knew features, and the hell with bugs.
So, GWMicro 1. Freedom screw you over, 0.
